WHAT YOU NEED TO KNOW

Domain Registration

back to the top

These terms and conditions relate to all completed registrations for Top Level Domains (TLDs).

All applications must be made via Hosting Ireland's web site or a web site owned by an approved agent of Hosting Ireland.

The Applicant for a .IE domain name registration will be responsible for providing any additional information that the IEDR (Irish Domain Registry) may request in order to facilitate the registration of the .ie domain name. Such information may include proof of business such as a VAT number, Company Registration Number or RBN (Registered Business Name number) or proof of identification, such as a copy of Passport, Driving License or Bank Statement. Failure to provide sufficient information as specified by the IEDR can result in the domain name not being registered. Hosting Ireland is not responsible for a failed .ie domain registration due to the Applicant not providing additional information as requested by the IEDR and in these circumstances will not issue a refund of the application fee. A full refund will be given for any .ie domain applications that are rejected by the IEDR.
For more information see IE Domain Registry Policies

• 1. The domain name that is applied for will normally be allotted to the Applicant immediately the respective domain name has been approved and payment has been made subject to 'Obligation of the Applicant' (See below).
• 2. The chosen domain name will become the sole possession of the Applicant only after full payment of the registration fee.
• 3. Acceptance and payment of the annual fee constitutes a contract for 12 months.
• 4. Applicants will be invoiced by email and payment will be taken by credit or debit card online at the time of registration. Payment can be made by cheque but this may add considerably to the delay in confirmation of the domain name.
• 5. The Applicant and/or Client understands and agrees that all fees applicable to the domain name registration and renewal are non-refundable. The Applicant and/or Client having the legal status of Consumer pursuant to the European Directive on Distance Selling (Directive 97/7/EC) or the EC (Protection of Consumers in respect of Contracts made by means of a Distance Communication) Regulations 2001 as amended are expressly informed and agree that any domain name are customised goods, pursuant to Section 6.4.c of European Directive on Distance Selling (Directive 97/7/EC) and the EC (Protection of Consumers in respect of Contracts made by means of a Distance Communication) Regulations 2001, therefore the domain name registration or renewal is not subject to the statutory right of withdrawal as provided for under the European Directive on Distance Selling (Directive 97/7/EC) or the EC (Protection of Consumers in respect of Contracts made by means of a Distance Communication) Regulations 2001 as amended.
• 6. Hosting Ireland reserves the right to refuse registration.

• 1. Payment for the annual renewal of the domain name is necessary before the renewal date in order for the domain not to expire. The Applicant will be invoiced by email 30 days before the domain is due to expire and reminded again by email 7 days before the domain is to expire.
• 2. The Applicant's credit or debit card details are securely stored at the time of registration and the annual renewal payment will be automatically taken from the Applicant's card three (3) days before the domain renewal date. Should the card payment fail further attempts will be made every seven (7) days until the domain expires (30 days from renewal date). The Applicant may cancel automatic renewal by logging into the account and deactivating automatic payment (not recommended as Hosting Ireland cannot guarantee domain renewal). The customer is still liable for payment in order to maintain domain registration.
• 3. The Terms and Conditions in force at the time of renewal will then apply.
• 4. Failure to pay renewal fee before the expiry date will result in the domain being suspended.
• 5. Additional charges (Redemption Fees) of up to €75.00 may apply to renew a domain name that has expired. Such fees are applied by country specific domain registration bodies.

• 1. Hosting Ireland will only act as an agent for the purchase of domain names.
• 2. All domain names requested by the Applicant will remain the property of Hosting Ireland until the first annual fee payment has been made in full.
• 3. The renewal of domain names requires payment of the renewal fee by the applicant to ensure continuation of service for email and hosted web sites.
• 4. In the event of non-payment, Hosting Ireland reserve the right to dispose of the domain name and claim for payment from the defaulting applicant by normal commercial and legal means after a period of 60 days has elapsed from renewal date.

• 1. You the Applicant assumes sole responsibility for the registration and use of your domain name.
• 2. You the Applicant must provide accurate information for publication in directories such as WHOIS, and promptly update this to reflect any changes.
• 3. The selected domain name must not be used in breach of trademark, copyright or other intellectual property rights of third parties.
• 4. There must be no attempt to pass-off as another company by means of the domain name. If litigation were to ensue as a result of any legal challenge, the Applicant agrees to indemnify Hosting Ireland and warrant them as an innocent party to any passing-off or similar intellectual property challenge.
• 5. The selected domain name must not be used for any illegal purpose, or for any purpose likely to bring the name of Hosting Ireland into disrepute
• 6. The Applicant must not grant domain names to any sub-domain users without the expressed permission, in writing, by Hosting Ireland.
• 7. When registering either a .uk or a .co.uk domain you agree to the Nominet Terms And Conditions for registering .uk and .co.uk domains
• 8. Applicants are responsible for their own security so far as any password or security codes are concerned. Where Hosting Ireland acts on instructions received under password that relate in any way to this contract, no liability will be accepted arising from the use by Hosting Ireland of this or any other password.
• 9. If the Applicant requires ID protection then this must be selected at the time of purchasing the domain in order to ensure full ID protection. The Applicant can select ID protection after purchasing their domain by accessing their client area, however personal information will be available on the Whois up until the time of selecting the ID protection and the Whois database has been updated.
• 10. ICANN (Internet Corporation for Assigned Domain Names and Numbers) is responsible for the managing and coordinating of the domain name system (DNS) to ensure that every address is unique and that all users on the Internet can find all valid addresses. You can find out more about Registrant rights and responsibilities directly on ICANN's website.
• 11. Any disputes related to domain name registration will only be resolved through the appropriate domain resolution policy. Main gTLD's (Generic Top Level Domains) come under ICANN's UDNDRP (Uniform Domain Name Resolution Policy), .IE domains the IEDR DRP (Dispute Resolution Policy), .EU the EURid ADR (Alternative Resolution Policy), .CO.UK and .UK the Nominet URP (Dispute Resolution Policy) and all other ccTLD's (Country Code Top Level Domain) the respective country registry domain resolution policy.

• ICANN - Registrant's Benefits and Responsibilities Specification.
• ICANN - Registrant Educational Information

While every effort is made to secure premium domain names there are situations where some registries do not publish the premium domain pricing. The pricing only becomes available once an application is made. Hosting Ireland does not accept any liability where a premium domain registration order has been accepted in good faith at the standard price and then the registry post application confirms that the domain is in fact a premium domain. Hosting Ireland will only process the domain application once the premium domain fee has been paid. Every effort will be made by Hosting Ireland to inform the Applicant of the premium pricing in a timely manner and give the option for the applicant to pay the premium fee. In the event that the Applicant does not pay the premium domain fee or no longer requires the premium domain a full refund will be given for the standard domain fee if this has been paid by the Applicant.

Cloud and Hosting Services

back to the top

These terms and conditions are intended to protect both the integrity and liability of Hosting Ireland and The Applicant. The Applicant agrees that the service is provided as per the published data and that Hosting Ireland assumes no responsibility for the timing, deletion, delivery or failure to store any customer communications or personalisation settings over and above those permitted under these terms and condition or agreed in writing at the time of contract.

Hosting accounts with Hosting Ireland include a specific disc space allocation, to increase your disk space you will need to upgrade to the next hosting package. Disk space can only be used for hosting of websites and email. Only one backup copy of each website is allowed, Hosting Ireland retains the right to remove additional backup copies without notice. We strongly advise that additional backup copies are copied to a separate storage device such as a pc or external storage device.

Accounts with Hosting Ireland do not include separate IP addresses. Separate IP addresses are available at additional cost.

MySQL Database facilities are included in the Cloud Lite+, Cloud Business+ and Cloud Ultima plans.

Hosting Ireland is committed to using up to date software releases in all systems and equipment to ensure the highest level of functionality, stability and security. It is the responsibility of the Applicant to use the latest scripts and software too. From time to time system upgrades and updates will be required and whilst every effort will be taken to inform the Applicant of such changes in advance certain critical upgrades or updates may have to be implemented without notice.

Hosting Ireland offers additional hosting backup products such as CDP (Continuous Data Protection) and Automatic Website Backup (shared hosting only) software. Such products will on a scheduled basis take backups of your website data, such backups on their own are no guarantee of a successful restore, a successful restore is still dependent upon a number of factors and so we can't guarantee the availability, usability or integrity of either the backup or restore. If a client fails to pay renewal fees such backup data will be lost.

• 1. Acceptance and payment of the annual hosting fee constitutes a contract for 12 months.
• 2. Acceptance and payment of a level 1 dedicated servers constitutes a minimum rolling contract of 3 months. If payment has been made for 12 months then the contract is 12 months, notice of cancelation must be given 3 months before the contract period ends.
• 3. Acceptance and payment of a level 2 dedicated servers constitutes a minimum rolling contract of 6 months. If payment has been made for 12 months then the contract is 12 months, notice of cancellation must be given 6 months before the contract period ends.
• 4. Applicants will be invoiced by email and payment will be taken by credit or debit card online at the time of ordering the hosting or cloud services. Alternatively the applicant may make payment by SEPA Direct Debit.
• 5. Hosting Ireland reserves the right to refuse the provision of hosting or cloud services without giving reasons.

• 1. Payment for the annual or monthly renewal of the hosting services is necessary before the renewal date in order for the hosting services to continue uninterrupted. The Applicant will be invoiced by email 30 days before the hosting services are due to expire and reminded again by email 7 days before the hosting service is to expire.
• 2. The Applicant's credit or debit card details are securely stored at the time of application and the annual or monthly renewal payment will be automatically taken three (3) days before the renewal date. Should the card payment fail further attempts will be made every seven (7) days until the service/product expires (30 days after the renewal date). The Applicant may cancel automatic renewal by logging into the account and deactivating automatic payment. (Hosting Ireland cannot guarantee continuity of services if credit card details are removed from the clients account). Alternatively the applicant may make renewal payments by SEPA Direct Debit or Paypal subscription. The customer is still liable for payment in order to maintain supply of services.
• 3. Payment of the hosting renewal fee constitutes an additional contract period of 12 months for annual payments and 1 month for monthly payments.
• 4. The Terms and Conditions in force at the time of renewal will then apply.
• 5. Failure to pay the annual or monthly renewal fee before the expiry date will result in the service being suspended on the expiry date. Any outstanding fees will become immediately due.
• 6. Hosted data such as website files are automatically wiped 60 days after non-renewal.

• 1. Hosting Ireland will provide to the Applicant one free website transfer (including one database) from the current host to Hosting Ireland when purchasing shared hosting, so long as the website is found to have reasonable resource usage and a standard configuration. Hosting Ireland reserves the right to apply additional charges where excessive work is involved. Thereafter any additional work or tasks related to additional website moves will be charged for at our standard hourly rate.
• 2. Any email setup will be charged at our standard hourly rate.
• 3. Clients will be provided one website restore free of charge. Additional website restores will be charged at our standard restore rate.
• 4. DNS changes will be made free of charge provided the Clients domain name is registered with Hosting Ireland or has been transferred to Hosting Ireland.
• 5. It is the Clients responsibility to maintain and keep all software that has been installed on the website (e.g. Wordpess, Magento etc) updated. Any work or tasks related to updating Clients website software will be charged for at our standard hourly rate.
• 6. Hosting fees do not include additional work and tasks related to identifying and fixing hacked websites. Such tasks will be charged for at our standard hourly rate.
• 7. If Hosting Ireland identifies phishing, spamming or hacking out of hours and such a website requires attention in order to protect the integrity of the website or the Hosting Ireland network then the Client agrees to Hosting Ireland carrying out such work or tasks and charging the Client at the standard hourly rate.

• 1. The Applicant will not use the Hosting Ireland services for any purpose that is unlawful or prohibited by these terms and conditions.
• 2. The Applicant may not attempt to gain unauthorized access to any Hosting Ireland service, other accounts, computer systems or networks connected to any Hosting Ireland services through hacking, password mining or any other means.
• 3. The Applicant may not obtain, or attempt to obtain, any materials or information through any means not intentionally made available through the Hosting Ireland services.
• 4. Hosting Ireland reserves the right at all times to disclose any information as Hosting Ireland deems necessary to satisfy any applicable law, regulation, legal process or court order, or to edit, refuse to post or to remove any information or materials, in whole or in part, at Hosting Ireland's' sole discretion.

Any dealings with third parties (including advertisers) included within the Hosting Ireland services or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between The Applicant and the advertiser or other third party. Hosting Ireland shall not be responsible or liable for any part of any such dealings or promotions.

The Applicant is solely responsible for the content of The Applicant's text whether on the website or on email.

• 1. Must agree to provide true, accurate, current and complete information on the registration form.
• 2. Must agree to maintain and promptly inform us to update the Registration Data to keep it true, accurate, current and complete. If The Applicant provides any information that is untrue, inaccurate, not current or incomplete (or Hosting Ireland has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete) Hosting Ireland has the right to suspend or terminate The Applicant's account and refuse any and all current or future use of the service (or any portion thereof).
• 3. Must not use the Hosting Ireland services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages whether commercial or otherwise.
• 4. Is responsible for maintaining the confidentiality of any password and account data.
• 5. Is fully responsible for all activities that occur under The Applicant's password or account. The Applicant agrees to notify Hosting Ireland immediately if there is any unauthorised use of The Applicant's password or account or any other breach of security.
• 6. Must ensure that The Applicant account is logged-out properly at the end of each session. Note: Hosting Ireland cannot and will not be liable for any loss or damage arising from The Applicant's failure to comply with these requirements
• 7. Who is in violation of system or network security is subject to criminal and civil liability, as well as immediate account termination. This might include, but not be limited to the following:
  • a. Unauthorised access, use, probe, or scan of a systems security or authentication measures, data or traffic.
  • b. Interference with service to any user, host or network including, without limitation.
  • c. E-mail bombing, flooding (deliberate attempts to overload a system) and broadcast attacks.
  • d. Forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.
• 8. Agrees not to use his account to publish any information, software or other content which violates or infringes upon the rights of any other or which knowingly contravenes the laws of any jurisdiction in which such content is generally accessible.
• 9. Acknowledges that Hosting Ireland does NOT permit sites that provide any content, points of distribution, or 'links' to other sites that:
  • a. Infringe on any third party's intellectual property or proprietary rights, or rights of publicity or privacy;
  • b. Violate any law, statute, ordinance or regulation under Irish Law;
  • c. Are defamatory, trade libellous, threatening, unlawfully harassing, abusive, pornographic or obscene;
  • d. Contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another;
  • e. Contain Pirated or Hacking / Phreaking Software (Warez)- Any software that is copyrighted and not freely available for distribution without cost. ROMs, ROM Emulators and Mpeg Layer 3 files (MP3) all fall under this jurisdiction;
  • f. Has Adult Sites (content). Meaning: Any erotic or pornographic material, links to Adult sites, or advertisements for Adult sites.
• 10. Agrees that Hosting Ireland alone have the right to determine whether any of the messages The Applicant sends are spam. Spamming generally includes, but is not limited to:
  • a. The bulk sending of unsolicited messages;
  • b. The sending of unsolicited e-mails which provoke complaints from recipients
  • c. The sending of junk mail. The use of distribution lists that include people who have not given specific.

Business Email

back to the top

Terms and Conditions for the provision of the Business Email (the "Service")

1. The Service is a ‘Pay as you Grow Plan'. Limits can be increased by logging into your account. Once you have added additional packages to the Service, these will become chargeable at the point of purchase. Specifications and Service information can be found here.
2. Each package has an additional storage quota. This may be by reference to the number of emails held, the size of attachments, or other methods we may specify. We will not be liable for any emails lost due to full mailboxes which have not been upgraded.
3. We may occasionally need to change these limits either for operational reasons, or because we reasonably believe you have not been using the services in accordance with our Acceptable Use Policy. If we do so, we will endeavour to give you twenty-one (21) days advance notice of the new limits by email and after that notice expires, we may refuse to accept material and/or remove materials which exceed the relevant limits. We reserve the right to suspend your Service if any request made is not actioned.
4. It is your responsibility to keep your password confidential and to change the password on a regular basis. We will not be liable for any data losses or security issues due to stolen or insecure passwords.

1. We monitor the mail platform as a whole but do not monitor individual mailboxes. The server uses SMTP ("Simple Mail Transfer Protocol"), a "store and forward" email protocol, to receive incoming and deliver outbound messages. By default, the mail platform attempts to deliver messages on a regular basis. If delivery is not achieved within twelve (12) hours, a delay notification is emailed to the sender. If delivery is not achieved within four (4) days, the message is returned to the sender.
2. We may limit or deny access to our Email Hosting systems in the event that, in our sole judgement, such action is required to prevent damage to our or our third-party provider's networks (including but not limited to software and stored date) or to ensure the integrity or security of the network.

1. Each package is allotted an aggregated storage capacity initially equal to the total storage capacity of all the mailboxes of that account.

1. We try to always ensure mailbox security and integrity of data. However, despite our efforts, problems may occasionally arise. Where a problem does arise with a specific mailbox, it is your responsibility to inform us of this via your account or by contacting our support team. We will use reasonable efforts to resolve the problem. However, we do not guarantee that we can restore any lost or corrupted data and we will have no liability for the loss or corruption of any data. It is your responsibility to ensure that you back up your data as necessary for you.
2. We provide anti-virus and anti-spam services for incoming email. This service can be enabled and configured via the account. While we do our best to remove all viruses and spam, we cannot guarantee that we will catch them all nor that no virus will reach your computer. We also cannot guarantee that non-spam messages will never be marked as spam.

1. All data created or stored by you within our applications and servers is your property.
2. We will allow access to such data only by our authorised personnel.
3. You will indemnify us and keep us indemnified against any claim, loss, or damage in respect of any web server content, email content or any other data contained within your server space or within applications on our servers.

1. If we identify a mailbox or Domain Name that is transmitting illegal, offensive, abusive, derogatory, defamatory, obscene, or infected content, or for the purposes of sending bulk or unsolicited emails, or being used contrary to our Acceptable Use Policy, or otherwise causing problems, we will either remove the offending mailboxes or change their settings to resolve the issue. In certain cases, we will, at our discretion, disable email or suspend all services to the domain as appropriate.

1. On termination for any reason, we will cease providing the services and your mailboxes will be deleted.
2. If the termination is during the minimum term, you will be liable to pay us the charges that would have arisen from the date of termination till the expiry of the minimum term.

1. Our total liability in relation to the Service whether, in respect of any breach of this Schedule, negligence, any act or omission on our part, whether intentional or otherwise, shall be limited to the total fees paid by you to us in the twelve (12) months preceding the event giving rise to liability for the Service.
2. We accept no responsibility for any delay, lack of connection, slow connection, loss of data, loss of usability, or any similar or related issues due to, but not limited to any of the following: (i) the active or passive negligence, of us, you or any third party; (ii) downtime due to scheduled or emergency maintenance; (iii) an upgrade, downgrade or alteration to the services; (iv) any hard failure (including issues caused by other users on the hardware); (v) your systems incompatibility with the services; or (vi) your error.

SSL Services

back to the top

Terms and Conditions for the provision of SSL services (the "Service").

These "Terms and Conditions for the provision of SSL services" are accepted in conjunction with our Terms and Conditions (https://letsencrypt.org/repository/) and relates to the sale and provision of SSL Certificates through us.

You acknowledge and accept that for the provision of SSL Certificates Team Blue Internet Services IE Ltd T/A Hosting Ireland act only as a reseller of External Providers (Yondu, Digicert, Lets Encrypt, and Sectigo) as specified below and you accept the obligations contained in the following external Provider agreements:

Yondu: Terms of Use | Yondu

Digicert: Legal Repository | DigiCert.com

Lets Encrypt: https://letsencrypt.org/documents/2017.11.15-LE-SA-v1.2.pdf

Sectigo: https://sectigo.com/legal

The Service gives you use of an SSL Certificate, which consists of a key pair as well as verified identification information. When a web browser (or customer) points to a secured website, the server shares the public key with you to establish an encryption method and a unique session key. You confirm that you recognise and trust the issuer of the SSL Certificate. This process is known as the "SSL handshake" and it begins a secure session that protects message privacy, message integrity, and server security.

1. Definitions
   1. "Certificate Application" means your application for an SSL certificate which must be accepted by the External Providers, using Our order process.
   2. "External Providers" means the third party providers, Yondu, Digicert Lets Encrypt and Sectigo who provide the SSL service that we resell and with whom you are also contracting by choosing this product.
   3. "Minimum Term" means the minimum amount of time that you may purchase the Product for after the order has been accepted.
   4. "Certificate" means SSL Services provided by External Providers and available for purchase from us as listed at https://www.hostingireland.ie/SSL-certificates.php.
   5. "Services" means the provision and sale of SSL Certificates and accompanying information.
2. Orders
   1. Your order must be submitted to us using either the online order form or through one of our representatives. The Services must be used in respect of a registered Domain Name.
   2. If we accept your order, the processing of your request will start immediately.
   3. We will perform the authentication procedures for the Certificate that you have requested, upon receipt of the applicable payment, and subsequently process any Certificate Application.
   4. Upon approval of the Certificate Application, prior to the issuance of the Certificate, you must submit a Certificate Signing Request ("CSR") in a format specified by us. If we do not receive a CSR within twelve (12) months from the day the Certificate Application is approved and a Product is otherwise ready for issuance, the Certificate Application approval will automatically expire.
   5. You must review the information in the Certificate and promptly notify us of any errors. Upon receipt of such notice, we may revoke the Certificate and issue a corrected Certificate.
3. Services and charges
   1. Details of our products, prices and full services can be found on our website at https://www.hostingireland.ie.
4. Duration
   1. The Contract for the Certificate will be for a period of time dependant on the Minimum Term chosen, starting at the time the order is accepted. The Minimum Term will expire unless it is renewed for a subsequent period. This is subject to the provisions for early termination set out in the Terms and Conditions (https://www.hostingireland.ie/termsandconditions.php).
   2. When You purchase a certificate for two (2) years, the SSL will be issued across two (2) separate certificates of one (1) year, to comply with browser requirements. After the initial one (1) year term has passed, a new Certificate Signing Request (CSR) and a new Domain Certificate Validation (DCV) is required, meaning the certificate will need to be re- issued by Us and re-installed by You. The re-issue/re-install process is free, unless you choose to amend the SSL order. If You do not complete your re-issue/re-install process on time, your existing SSL will no longer be valid. We will notify you prior to the end date of your first one (1) year certificate and ask you to re-install the next one(1) year SSL certificate.
5. Consequences of termination
   1. On termination for any reason, we will cease to provide the Services and your Certificates will be deleted.
   2. If you terminate the Services during the Minimum Term, you will be liable to pay us the charges that would have arisen from the date of termination until the expiry of the Minimum Term.
6. Ownership of data and indemnity
   1. All data created or stored by you within our applications and servers is your property.
   2. We will allow access to such data only by our authorised personnel.
   3. You will indemnify us and keep us indemnified against any claim, loss or damage in respect of any content, email content or any other data contained within your Products.
7. Use of Certificates
   1. You represent and warrant that you have the necessary rights to any data, software programs or services that you use in connection with your access or use of the Certificates and that such activities do not infringe the intellectual property or other proprietary rights of any third party.
   2. You agree to access and use the Certificates:
      1. Without violating the rights of any third party or purporting to subject us or External Providers to any other obligations to you or any third party, and
      2. Solely in a manner that complies with all applicable laws and regulations.
   3. We will provide support to you for use of the Certificates, and you will not receive customer support from External Providers.

Remote Hands Support Services

back to the top

1. Terms & Conditions

   This schedule governs Hosting Ireland's remote hands support service ("RH Support"). By agreeing to RH Support provided by Hosting Ireland (the "Company"), you (the "Client") are agreeing to the following terms and conditions. RH Support may require the Client to provide information to the Company including, but not limited to, passwords and other data, to enable access to be made remotely and corrective procedures to be put in place.

   1. During the time of RH Support, the Company is not responsible for any interruption to the Client's services provided by the Company or any third parties (the "Services"), and accepts no liability for any loss of Services, sales or any other form of loss due to the Client's Service interruption.
   2. While the Company will endeavour to ensure that the integrity and security of the Company and/or Client's server(s) (the "Server(s)") is safeguarded in so far as possible and in accordance with industry practice, the Company does not guarantee that the Client's Services will be free from unauthorised users or hackers and shall be under no liability for non-receipt/misrouting of emails or for any other failure of email.
   3. The Company makes no representation and gives no warranty as to the integrity of any or all stored information during the operation of RH Support. The Client should take appropriate measures to ensure that all data is backed up. The Client should maintain adequate insurance cover in respect of any loss or damage to data stored on Servers.
   4. The Client shall keep secure any identification, password and other confidential information relating to its Services/Servers and shall notify the Company immediately of any known or suspected unauthorised use or breach of security, including loss, theft or unauthorised disclosure of any password or any other security information.
   5. The Company will endeavour to adhere to any dates set for the provision of RH Support, however any date provided is an estimate and the Company accepts no liability for failure to meet such timelines.
   6. In the event of a Service fault, the Client may report the fault by telephone ticket or email to the Company's support team. Upon receipt of the fault report, the Company will take steps to correct the fault. The Company shall not, in any event, be liable for interruptions of service or down-time of the Client's Server(s) or Service(s).
   7. The Company may: (a) temporarily suspend for the purpose of repair, maintenance or improvement, part or all of the Company's service to the Client in order to necessitate RH Support; (b) provide, or update instructions regarding the use of RH Support which in the Company's reasonable opinion is necessary in the interests of safety and/or security, or to maintain or improve the quality of service to the Client and any such instructions, whilst they are in force, shall be deemed to form part of this Agreement; (c) generally, without notice, vary the technical specification of the service for operational reasons, the Company endeavours to restore the Service(s) as soon as practicable after any such suspension and or disruption.
2. Support & Maintenance
   1. Support services, including RH Support, are generally available during the working day (08:30 - 18:30), Monday to Friday excluding Irish Bank and Public Holidays. Notwithstanding the availability of RH Support, the Support Desk is available for the Client to report all requests for assistance. The Company will respond to the report of an alleged fault as swiftly as is practicable, after receiving the report and will keep the Client advised of progress as well as the options open to the Client to remedy or minimise the fault.
   2. If a call is received by the Company outside the period defined above, a response will not be provided until the next working day except by incurring additional charges agreed by both the Client and the Company.
   3. The Client shall: (a) Co-operate with the Company in the diagnosis of the reasons for any malfunction of the system. (b) Be prepared to provide such information as may reasonably be required by the Company's personnel to assist with the diagnosis of a reported fault. This would normally include details of the procedures which were being carried out at the time the fault occurred, data files or error messages which contain examples of the fault.
3. Liability
   1. The Client confirms that using RH Support will not infringe on any third-party rights.
   2. The Company makes no warranty regarding RH Support and will not be responsible for any damage allegedly suffered or claimed by the Client for any reason including, but not limited to, loss of data and service interruptions. All conditions, terms, representations and warranties relating to RH Support, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded.
   3. Our total aggregate liability to the Client for any claim in contract, tort, negligence or otherwise arising out of or in connection with RH Support shall be limited to the sums paid by the Client for one year of Service(s), in respect of the Services which are the subject of any such claim.

Pricing

back to the top

All Hosting Ireland prices are published on www.hostingireland.ie and are in Euro and ex. Vat unless specified otherwise.

• 1. Hosting Ireland offers a 30 day money back guarantee for shared hosting services (This does not include domain name registration, Cloud VPS, Dedicated Servers, or other non-hosting products).
• 2. Hosting Ireland will not offer a refund in full or part if the Applicant cancels any service within the contract period. If the cancellation is for shared hosting services, then the 30 day money back guarantee will apply.
• 3. No refund can be given where a domain has been registered or where a .ie domain applications has been unsuccessful due to the applicant failing to supply additional information as requested by Hosting Ireland on behalf of the IEDR.
• 4. Hosting Ireland may amend pricing from time to time without notice.
• 5. Pricing amendments made by Third Party vendors for software licensing will from time to time have to be passed onto clients and such amendments will be itemised in the clients invoice.

Termination

back to the top

• 1. This agreement may be terminated at any time by the Applicant by giving Hosting Ireland written confirmation of the request to cancel. The written request to cancel does not release the Applicant from any contractual obligations that are in force at the time of the cancellation and will serve as notice not to renew the domain or hosting service for the next contractual period, usually 12 months (See Pricing - 2). An exception to this is dedicated servers which require 3 months notice of termination.
• 2. The termination request can only be accepted in writing (such as email or hardcopy letter) and must be from the authorised account holder (Applicant) and sent to support@hostingireland.ie.

Hosting Ireland may cancel this agreement, suspend delegation of a domain name or cease providing hosting services on seven days written notice (electronic e-mail message being regarded as writing for this purpose) if:

• 1. The terms of this agreement have been broken by the Applicant.
• 2. The domain name is administered in a way likely to endanger operation of the Top Level Domain.
• 3. In the opinion of Hosting Ireland, the domain name is being used in a manner likely to cause confusion to internet users.
• 4. It has come to Hosting Ireland's attention that an earlier application for a domain name in the name of another party has been commenced by Hosting Ireland, or with another provider, there can be no redress of this situation as a "first-come-first-served" policy applies Internet wide. In this rare situation, Hosting Ireland will make a full refund to the unsuccessful applicant.
• 5. It has come to Hosting Ireland's attention that the domain name or hosting services are being used illegally.
• 6. The Applicant agrees that Hosting Ireland, at its sole discretion, may terminate the Applicant's password, account or use of the service, and remove and discard any content within the service if The Applicant violates any portion of these terms and conditions.
• 7. In the unlikely event of a dispute between Hosting Ireland and the Applicant, and if good sense and reasonableness is not evident, the contract between Hosting Ireland and the applicant will be terminated by Hosting Ireland. If all outstanding payments have been made, the domain name will continue to be owned by the Applicant and there will be no refund provision.

Limitation of Liability

back to the top

Force Majeure

back to the top

Sanctions

back to the top